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BSNL Selfcare: A Guide to Managing Your Account Online

BSNL Selfcare: A Guide to Managing Your Account Online


BSNL (Bharat Sanchar Nigam Limited) is a leading telecommunications company in India, providing a wide range of services to its customers. BSNL Selfcare is an online portal that allows BSNL users to manage their accounts and services conveniently from anywhere. In this article, we will guide you through the various features of BSNL Selfcare and how you can make the most out of IT.

Logging into BSNL Selfcare

The first step to accessing your BSNL account online is to log in to the Selfcare portal. To log in, follow these simple steps:

  1. Open your web browser and go to the BSNL Selfcare portal.
  2. Click on the “Customer” tab and select “Selfcare” from the drop-down menu.
  3. Enter your BSNL mobile number and password, then click on the “Login” button.

Once you have successfully logged in, you will be directed to your account dashboard, where you can access various account management features.

Managing Account Details

BSNL Selfcare allows you to easily view and update your account details. Here’s how you can do IT:

  1. Click on the “My Accounts” tab on the dashboard.
  2. From the drop-down menu, select the specific service (prepaid or postpaid) you want to manage.
  3. Here, you can view your account balance, tariff plan, and other details related to your selected service.
  4. To update your account details, click on the “Profile” tab and make the necessary changes.
  5. Remember to save your changes once you are done.

By regularly checking and updating your account details, you can ensure that your BSNL services are tailored to your specific needs.

Recharge and Bill Payment

BSNL Selfcare provides a hassle-free way to recharge your prepaid mobile number or pay your postpaid bills. Follow these steps to recharge or make a payment:

  1. Click on the “Recharge/Payment” tab on the dashboard.
  2. Choose the service you want to recharge or pay for (e.g., prepaid mobile, postpaid mobile, broadband).
  3. Enter the required details such as the mobile number or account number.
  4. Select the recharge/bill amount and choose a payment method (credit/debit card, net banking, etc.).
  5. Complete the payment process and wait for the confirmation message.

By using BSNL Selfcare for recharges and bill payments, you can save time and avoid the hassle of visiting physical stores or making calls to customer support.

Service Activation and Deactivation

If you want to activate or deactivate any BSNL service, Selfcare makes IT a breeze. Here’s how:

  1. On the dashboard, click on the “Services” tab.
  2. Select the service you want to activate or deactivate.
  3. Follow the on-screen instructions to complete the process.

Whether IT‘s activating a new tariff plan, activating value-added services, or deactivating services you no longer require, BSNL Selfcare ensures a seamless experience.

Checking Usage and Call History

BSNL Selfcare allows you to monitor your usage and access your call history. Here’s how you can do IT:

  1. Click on the “Call Records” tab on the dashboard.
  2. Select the service you want to check the usage for (e.g., mobile, broadband).
  3. Choose the desired time frame to view the usage details.
  4. You can also download the call records if required.

Monitoring your usage helps you keep track of your expenditures and ensures that you are aware of your communication patterns.


BSNL Selfcare provides BSNL users with a convenient platform to manage their accounts and services online. From viewing and updating account details to recharging and paying bills, Selfcare offers a range of features that make account management easier and more efficient. By utilizing BSNL Selfcare, users can save time, avoid unnecessary visits to physical stores, and enjoy a seamless experience when IT comes to BSNL services.


1. Can I access BSNL Selfcare from my smartphone?

Yes, BSNL Selfcare is accessible from both smartphones and computers. You can use any web browser on your smartphone to access the Selfcare portal.

2. I forgot my BSNL Selfcare password. How can I retrieve IT?

If you forget your BSNL Selfcare password, you can click on the “Forgot Password” link on the login page. You will be prompted to enter your registered mobile number, and a password reset link will be sent to your registered email address.

3. Can I recharge my BSNL account without logging in to BSNL Selfcare?

Yes, BSNL provides multiple channels to recharge your account. Apart from using BSNL Selfcare, you can also recharge through various other online payment platforms, mobile apps, or by visiting physical stores and authorized retailers.

4. How frequently should I update my account details on BSNL Selfcare?

IT is recommended to update your account details whenever there are changes, such as a change in address or contact number. Regularly reviewing and updating your details ensures that BSNL can provide you with the best services and promotional offers based on your preferences.

5. Is BSNL Selfcare available for enterprise users?

Yes, BSNL Selfcare is available for both individual users and enterprise users. Enterprise users can access additional features and services tailored to their business requirements.

Using BSNL Selfcare not only provides convenience but also empowers BSNL users to have complete control over their accounts and services. Whether IT‘s managing account details, recharging, or checking call history, BSNL Selfcare simplifies the entire process, making IT a must-have tool for BSNL users.